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Terms of service

ABOUT US

The website www.ochi-ochi.com is owned by the company Ochi Distribution, ruled by French law, with a capital stock of 5000€. Head office located at 16 rue Houdon, 75018 Paris, France, registered at Registre du Commerce de Paris with the number 852753987.

 


OVERVIEW

This website is operated by ochi-ochi. Throughout the site, the terms “we”, “us” and “our” refer to ochi-ochi. ochi-ochi offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.



Article 1 : Terms

The terms used in the following conditions are :
Buyer: Natural person acquiring products from the website.
Seller: Ochi Distribution: 
www.ochi-ochi.com.
Products: Articles sold on the website include eyewear.

 

Article 2 :  Range of application

2.1 These terms and conditions are made to define the rights and obligations selling articles or services from the Seller to the Buyer.

2.2 These terms and conditions apply to all orders made on our Website www.ochi-ochi.com. 

2.3 The Company Ochi Distribution may update these terms and conditions. In case of update, all orders will be applied to the terms and conditions written the day of the order.

2.4 These terms and conditions tell all the obligations of the Seller and the Buyer. The Buyer agrees with all the terms and conditions. 

 

Article 3 : Articles and offers

3.1 All the products displayed by the Seller are available while stock lasts at the time of the order. 

3.2 The « Made to Order »  sunglass lens requests are subject to acceptance of the order by the Supplier. 

3.3 The descriptions and pictures on the Website are the most accurate possible. The article may seem a bit different. In this case the  Seller cannot be held responsible.

3.4 Once the order is confirmed by the Buyer, the Seller checks the availability of the articles. In case of Out of stock products, the seller offers an exchange or a refund within 30 days. 



Article 4 : Price

4.1 The prices are displayed tax included without shipping costs when the address given in the Buyer's account is inside the European Union.

4.2 The prices are displayed without tax and shipping costs when the address given in the Buyer's account is outside the European Union.

4.3 In case of delivery outside of the European Union, local tax, VAT and duties may apply according to the local law.

4.4 The Seller can change the price anytime and respect the price displayed at the time of the order.

Article 5 : Terms of payment and security

5.1 Payments made by credit cards are done on the secured and encrypted server of our partner LCL Crédit Lyonnais. No information from your bank account are routed by the website www.ochi-ochi.com

5.2 The Seller may refuse an order or a delivery coming from a Buyer in dispute.

5.3 The Buyer becomes the owner of the order once the payment is received by the Seller.

5.4 The risks of delivered articles are transferred to the Buyer upon reception of the order at the delivery address.

 

Article 6 : Order confirmation

6.1 The Buyer reads and agrees with all the terms and conditions before confirming the order.

6.2 The Buyer commits to give exact and true information in all the forms available on the website.

6.3 The Seller may contact the Buyer to check or confirm the given information. Giving this information is a condition for confirming the order. The buyer commits to give a real email address and phone number in the order form.

6.4 In some cases, especially for default on the payment, wrong address or any problem linked with the Buyer's account, the Seller may suspend the order until a solution is found.

 

Article 7 : Order and Delivery

7.1 The parcels are delivered by postal means or private carrier to the address given by the buyer during the order.

7.2 Shipping costs are included in the invoice according to the chosen delivery option.

7.3 The Seller commits preparing the orders within 15 days after the order's validation.

7.4 The delivery time is given in working days from the release of the parcel by the warehouse. A time extension of the delivery doesn't give right to damages.

7.5 The Buyer must check the condition of the parcel and of all the products at the delivery and BEFORE accepting the parcel from the carrier. The Check is considered as done as soon as the buyer or a signatory given by the buyer has signed the delivery note.

7.6 If the Buyer sees an anomaly on the parcel, a tear or a damage, he must check the condition of the products. If the products are damaged, the Buyer must refuse the delivery and indicate on the delivery note « refused Parcel due to damages prior opening ».

7.7 Shipping is free for all orders over 200EUR all over Europe.

7.8 The details asked by the Seller are necessary to proceed with the delivery and will be only given to the legal partners of the company who are needed to proceed with the order.

 

Article 8 : Return & Exchanges

8.1 We offer return or exchange within 14 days of receiving your order.

8.2 The Buyer must ask for a return or exchange within this period by sending an e-mail to hello@ochi-ochi.com

8.3 The Buyer will be charged a minimal amount of 9.99EUR in case of returns or exchanges.

8.4 The Buyer must send the return parcel within 14 days after the date of the purchase.

8.5 The goods must be sent in the original packaging with all accessories and tags.

8.6 The goods must be returned in a perfect condition. The Seller will not accept any dirty goods, stained, used, damaged, washed, or anything making it unsuitable for reselling. It is requested to carefully try the products on.

8.7 The refund will be made within 15 days after receiving the returned goods.

8.8 If the return is not accepted, the parcel will be sent back to the Buyer at the delivery address.

8.9 Returns are not accepted for Made To Order products.

 

Article 9 : Indivisibility of these terms and conditions

9.1 If one or several terms of these selling conditions are invalidated by a law, a regulation that could apply or after a court ruling, all the other terms would stay valid and practical.

 

Article 10 : Jurisdiction

10.1 These terms and conditions obey the French law in terms of content and form. For any dispute, the Buyer must, before any other action, contact the Seller in order to find an out-of-court agreement.


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